Privacy policy

Last Updated: June 28, 2026

SoulsFit ("we", "our", or "us") operates this online store and website, including all related information, content, features, tools, products, and services (the "Services"). Our store is powered by Shopify, which enables us to provide you with a secure and seamless shopping experience.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or communicate with us.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our Services, we may collect the following information:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely through our payment providers)

  • Order and transaction history

  • Shopping cart and wishlist information

  • Customer support communications

  • Device information (IP address, browser type, operating system)

  • Website usage information, including pages visited and browsing activity

How We Collect Your Information

We collect personal information:

  • Directly from you when you place an order, create an account, or contact us.

  • Automatically through cookies and similar technologies when you browse our website.

  • From Shopify and trusted service providers who help us process orders, payments, shipping, analytics, and customer support.

  • From trusted partners where permitted by law.

How We Use Your Information

We use your personal information to:

  • Process and deliver your orders.

  • Process payments securely.

  • Provide customer support.

  • Manage returns and replacements.

  • Improve our website and shopping experience.

  • Send order updates and important service notifications.

  • Prevent fraud and maintain the security of our website.

  • Comply with legal obligations.

If you have opted in, we may also send promotional emails, product updates, and special offers. You may unsubscribe at any time.

Sharing Your Information

We only share your information when necessary, including with:

  • Shopify, which powers our online store.

  • Payment gateways for secure payment processing.

  • Courier and shipping partners for order delivery.

  • Service providers assisting with analytics, customer support, and website operations.

  • Government authorities when required by applicable law.

We never sell your personal information.

Shopify

Our store is hosted by Shopify. Information you provide may be processed by Shopify to help operate and improve the Services.

To learn more about how Shopify handles your information, please visit the Shopify Consumer Privacy Policy.

Cookies

We use cookies and similar technologies to:

  • Remember your preferences.

  • Improve website performance.

  • Analyze visitor behavior.

  • Provide relevant advertising.

You can manage or disable cookies through your browser settings.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age required by applicable law.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no online system can guarantee complete security.

Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill your orders.

  • Comply with legal obligations.

  • Resolve disputes.

  • Enforce our policies.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information.

  • Correct inaccurate information.

  • Request deletion of your information.

  • Receive a copy of your data.

  • Withdraw marketing consent at any time.

To exercise these rights, please contact us using the information below.

International Data Transfers

Your personal information may be processed or stored outside your country where Shopify or our service providers operate. We take reasonable steps to ensure your information remains protected.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated effective date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Email: soulsfitpakistan@gmail.com

Address: Karachi, Pakistan